FREQUENTLY ASKED QUESTIONS

Villas of the Galleon has ramps and concrete paths to make it easy for guests with limited mobility to navigate the property. Please note that second and third floor units are accessed using exterior stairs. Some of our top-floor villas with lofts also have interior stairs. We  recommend that guests with limited mobility consider our ground floor villas. If you have any questions or specific accessibility needs, please don’t hesitate to contact us.

Villas of the Galleon does not have an elevator. We encourage guests with specific accessibility needs to contact the property directly prior to making a reservation. This proactive approach enables us to cater to individual needs and ensures a comfortable experience for all. If one has booked a villa on the second or third floor, our Front Office staff are happy to carry your baggage to your room.

At Villas of the Galleon, you will have access to the following amenities:

• Beach Equipment (sand toys, floats, snorkeling gear, diving equipment)
• Beach Loungers & Umbrellas
• Beach Shower & Foot Rinse Stations
• Beach Towels
• Barbeques
• Bike Racks
• Cribs & Highchairs
• Parking
• Rollaway Beds

To learn more, see our amenities page.

Villa of the Galleon does not feature a pool or hot tub. However, we’re proud to offer access to one of the largest stretches of Seven Mile Beach, just steps away from our villas.

Villas of the Galleon does not have a fitness center/gym on site. If one is looking for a workout, there is a Karv Gym just 1-minute down the road (or ~10 min. walk) at Park Place on Earth Circle.

While we don’t offer babysitting services directly, our reservations team can assist in arranging childcare. Contact us before your stay for recommendations and assistance. Email: [email protected].

Villas of the Galleon is pleased to offer highchairs and cribs free of charge upon request. We encourage guests to request these childcare amenities when making your booking by inquiring with our reservations team by email at: [email protected]. Kindly note that we have a limited inventory of these items available.

There is a limited supply of Weber Charcoal Barbeques that can be reserved through the Front Office. Please note that you will need to purchase your own charcoal and that the portable barbeques can only be used in dedicated ground floor BBQ areas or on the outside patios of the ground floor units. Barbeques cannot be placed on upper floor villa balconies. See our resort map.

For your convenience and security, each villa is equipped with a safe that can be opened using a personal code or keys. Please note that the safe may either be in the primary or secondary bedroom. If you need any assistance with the safe or have questions, please contact the Front Office.

Villas of the Galleon does not have a business center, however if your needs are immediate and limited, please check with the Front Office for assistance. Alternatively, the Ritz next door does have a business center and takes all major credit cards.

Parking onsite is free and unassigned. There is enough space for one vehicle per villa. If you wish to park more than one vehicle onsite, please contact the Front Office in advance.

All villas have complimentary wireless internet access, each with its own wireless router. Additionally, our beach offers exclusive Wi-Fi access for all guests, free of charge. Simply log on and enjoy seamless connectivity.

Grand Cayman offers a plethora of activities and attractions to explore. See our curated list below for recommendations.

• Camana Bay: 10 Market Street | 5-min. drive. (345) 640-4000
  Waterfront retail & entertainment district with shops, restaurants, and scenic promenades.
• North Sound Golf: 557 Safehaven Drive | 5-min. drive. (345) 947-4653
  Grand Cayman’s only 18-hole golf course, a challenging course with ocean views and well-maintained greens suitable for all skill levels.
• The National Gallery: Esterly Tibbetts Hwy | 6-min. drive. (345) 945-8111
  Contemporary Museum highlighting local artwork, traditional crafts, and hosting lectures and special events.
• Hell: Hell Road, West Bay | 10-min. drive.
  An area in West Bay known for its black limestone formations, which gave it its infamous name. Bring your passport, as one can get an official stamp once you’ve entered “Hell”.
• Georgetown: 12-min. drive.
  The Capital City of the Cayman Islands. Find duty-free shopping and a range of cultural attractions and activities.
• The Cayman Turtle Centre: 786 Northwest Point Road | 12-min. drive. (345) 949-3894
  A conservation and education center where you can swim with turtles in a lagoon teeming with colorful marine life.
• The Cayman Islands National Museum: 3 Harbour Drive | 13-min. drive. (345) 949-8368
  National Museum dedicated to preserving and showcasing all aspects of Caymanian heritage.
• Blue Iguana Conservation: 8R8J+FR5, Botanic Park Road. | 42-min. drive. (345) 749-1132
  Tour the Blue Iguana Conservation facility located within the Queen Elizabeth II Royal Botanic Park and discover Grand Cayman’s native blue iguana.
• Mastic Trail: Southern Trailhead | 60-min. drive
  The Mastic Trail in Grand Cayman is a beautiful nature walk through an ancient forest, letting you discover the island’s natural wonders.
• Cayman Crystal Caves: 69 North Side Rd, Old Man Bay | 60-min. drive
  Nestled in Grand Cayman’s lush tropical landscape, the Crystal Caves offer a captivating underground adventure, revealing a stunning display of crystal formations and unique geological wonders.
• Rum Point: 46 Sand Point Rd, Rum Point | 60-min. drive
  A white sand beach ideal for snorkeling, beach lounging, and various water activities, along with amenities like volleyball courts, a souvenir shop, showers, and an outdoor bar with food service.
• Stingray City: 60-min. drive. (345) 623-5965
  Enjoy picturesque roads of Grand Cayman to reach Rum Point, gateway to Stingray City. Numerous tour operators offer thrilling excursions, allowing close encounters with friendly stingrays, making it famous for unique, interactive marine experiences.
• Starfish Point: 60-min. drive. (345) 623-5965
  Just beyond famous Rum Point, discover the enchanting Starfish Point, a remarkable sandbar where vibrant orange Cushion Sea Stars reside in the shallows. Remember, please enjoy them from a distance, as touching these fascinating creatures can harm them.

Yes, every villa comes with complimentary beach towels for your convenience. Help us conserve the environment with a one-for-one swap for used towels. Leave them on the floor, and housekeeping will provide fresh ones throughout your stay. Visit the Front Office anytime for fresh towels. Kindly take your towels and personal items with you upon leaving the beach. We appreciate your cooperation and request that beach towels not be left overnight.

Yes, we have beach toys available for guests. Kindly rinse and stow away all used beach toys when not in use or at day’s end.

Yes, all three are available for our guests. We want everyone to enjoy the shade on the beach fairly and equally, so as a courtesy to all, we kindly request that you do not reserve sun loungers or beach chairs by placing your towels or other personal items on chairs that are not actively in use. Please do not try to claim multiple beach chairs by leaving them unattended until you are ready to use them on the beach, especially during the early morning hours. If towels or personal items are left on chairs that are not actively in use for an extended period, staff will remove those items so that other guests can enjoy the chairs. Should that become necessary, you will find your towels and personal items in the Front Office.

Shade is important on those beautiful sunny days, but we kindly ask that umbrellas only be opened and closed by Villas of the Galleon staff to prevent injury or damage to the umbrellas.

Our check-in time is at 4 p.m., and check-out is scheduled for 11 a.m. To confirm your departure, kindly leave the villa keys in the box outside the Front Office by 11 a.m.

Early check-ins are subject to approval by management and are only available if the villa is not reserved back-to-back. If an early check-in cannot be accommodated, we offer luggage storage at the Front Office. Please note, our luggage storage service is available only during office hours. Check-in time is at 4 p.m.

Late checkouts are subject to approval by management and are only available if the villa is not reserved back-to-back. If a late checkout cannot be accommodated, we offer luggage storage at the Front Office. Please note, our luggage storage service is available only during office hours. Checkout time is at 11 a.m.

Guests are required to have a credit card on file to cover any potential loss or damage to the property that may occur during their stay. Typically, this is the same card used at the time of booking. We accept American Express, Visa, Mastercard, and Discover Card.

Guests must be 18 or older to place a reservation. Guests under the age of 18 are only allowed to check-in with a parent or official guardian.

While Grand Cayman boasts being the safest destination in the Caribbean, your safety and comfort remain our top priority. Our vigilant security team is available 24/7, ready to assist you with any concerns or needs, ensuring you enjoy your stay worry-free.

To ensure your well-being, fire alarms have been installed in all units. It’s important to note that tampering with these alarms or smoke detectors is not permitted. These alarms are positioned to enhance safety and should only be triggered in the event of a fire. If a fire alarm is activated, we ask you to calmly proceed to the parking lot, making sure that everyone in your group is accounted for. The manager will be there to assist you and provide further guidance. We appreciate your cooperation in helping us maintain a secure environment for all our guests.

Emergency contact information:

• 911 (Emergency ONLY)
• Daytime: (345) 325-6538
• After Hours (5 p.m. – 9 a.m.): (345) 916-3626

The Front Office is open from 9 a.m. to 5 p.m. from Monday to Saturday. Sundays we are open from 12 p.m. to 4 p.m. These hours are year-round.

You can contact our Front Office by calling (345) 945-4433 or emailing at [email protected].

The Cayman Islands have their own currency. The US Dollar is also accepted virtually everywhere on the island and most businesses and tour operators accept all major credit cards. The exchange rate is fixed at US$1.00 = CI$0.80 or CI$1.00 = US$1.25 (note: change is always given in CI$).

Grand Cayman does not currently have Uber or Lyft services. However, the island offers various transportation options, including taxis and car rentals, to meet your travel needs.

We’ve compiled a list of local taxi services to simplify your navigation around Grand Cayman.

Below, you’ll find local companies along with their contact numbers:

• AA Transportation Service (345) 926-8294
• Ace Cayman Nice Taxi (345) 777-7777
• Charlie’s Super Cab (345) 888-8888
• Holiday Taxi (345) 947-1066

In the Cayman Islands, driving is on the LEFT side, a notable difference from the US. Well-maintained roads and clear maps and signage make navigating the island straightforward.

Grand Cayman offers a public mini-bus transport system that connects all districts. Buses are easily identifiable by a number in a colored circle. You can flag down a bus at any point, and there are bus stops along major routes. Fares range from CI$2 to CI$2.50 for short trips, CI$3.50 to East End, and CI$8 to Cayman Kai. If you’re heading to the end of the line, confirm with the driver about return buses, especially for late afternoon travel.

The choice to rent a car depends on your plans. Grand Cayman has a public bus system and taxis. Renting a car offers convenience and flexibility for exploring at your own pace. Consider your itinerary and preferences when deciding on transportation.

Consider purchasing travel insurance before your trip. It can provide peace of mind in case of unforeseen events or travel disruptions.

It’s customary to leave a 10-15% tip for services in restaurants, taxis, and hotels, though many businesses will add an automatic gratuity to your bill.

All visitors over the age of 18 may bring with them:

Up to 1 liter of spirits (liquor); OR 4 liters of wine; OR 1 case of beer (not exceeding 8 liters). In addition to the alcohol, you may also bring tobacco as follows: Up to 200 cigarettes OR 250 grams of tobacco.

Electricity is the same as the United States and Canada (110 volts, 60 Hz). There is no need for adaptors.

While citizens of the United States, Canada, Great Britain, and most EU countries do not require a travel visa, passport holders from many Asian, African, and Middle East countries will need a travel visa to pass through Customs. It is best to check the Cayman Islands’ government website about visa requirements.

Yes, water on Grand Cayman is safe to cook with and drink.  The Cayman Water Authority regulates 2 water purification companies that supply fresh drinking water across the island through underground pipes to each property & condo. Visit waterauthority.ky for more information.

Guests can get to our property by car rental or taxi only. Due to government regulations, hotels on island are not permitted to offer airport shuttles to or from the airport. This is done to protect the local taxi trade. The government sets the Taxi fares, and you can get a taxi easily as you exit the airport. It’s around US$30 each way for three or less guests and the taxi ride is about 15-20 minutes. Please ensure you bring cash with you for your taxi ride as not all taxi drivers can accept payments with a card.

Our address is:

1083 West Bay Road
West Bay, Seven Mile Beach
Grand Cayman, Cayman Islands, KY1-1009

There are multiple modern and well-equipped medical offices, clinics, and hospitals conveniently located in the area, providing easy access to excellent medical care within minutes. Please note that the Cayman Hospital on Hospital Road is the only facility for emergency care.

1. Be Well (Pharmacy) West Shore Center | 5-min. drive.
   • Open Mon. – Fri.: 8:30 a.m. – 6:30 p.m., Sat.: 9 a.m. –3 p.m., Sun.: 10 a.m. –2 p.m.
   • (345) 949-2323

2. Total Health (Clinic & Pharmacy) 802 West Bay Road. | 5-min. drive.
   • Open Mon. – Sat.: 8 a.m. – 8 p.m.
   • Clinic: +1 (345) 333-2222
   • Pharmacy: +1 (345) 333-4444
   • totalhealth.ky

3. Cayman Hospital (Hospital) 95 Hospital Road. | 16-min. drive.
   • Open 24/7.
   • (345) 949-8600
   • hsa.ky

4. Doctor’s Hospital (Clinic) 16 Middle Road. | 20-min. drive.
   • Open 24/7.
   • (345) 949-6066
   • doctorshospitalcayman.com

While staying at Villas of the Galleon, daily housekeeping services are available. Housekeeping is between 8 a.m. and 4 p.m. Monday to Saturday. Please note that housekeeping is not available on Sundays or statutory holidays, however each villa is full equipped with a washer and dryer.

Our housekeeping team ensures a comfortable experience by providing the following services:

• Sheets changed every 3 days.
• Change towels.
• Provide shampoo, conditioner, body soap, toilet paper, paper towel, and Kleenex.
• Refill all soaps.
• Empty garbage.
• Sweep, mop & dust.
• Turn on lights in the bedrooms, living room & hallway.
• Load leftover dishes in the dishwasher.

Dishwashing is not included in our housekeeping service, should you require this service please contact the Front Office.

Please note that housekeeping does not do personal laundry. All our villas have washer and dryers however if you require drycleaning services, please contact the Front Office for assistance.

If you misplace or find any items during your stay, please contact our Front Office. We will do our best to assist in locating or returning lost items to their rightful owners. Please check with the Front Office for any missing or misplaced items. Villas of the Galleon cannot assume responsibility for any missing items left behind. Feel free to reach out to us from Monday to Saturday or contact our Security team at (345) 929-6437 or (345) 929-7947 any time 24/7.

Yes, you’ll find a variety of modern and well-stocked grocery and liquor stores conveniently situated in the area, ensuring easy access to essentials within minutes. Please note that most grocery stores and liquor outlets in Grand Cayman remain closed on Sundays, Christmas, and Easter (hours may vary on other holidays). However, Shopright and Blackbeard’s Cayman Falls liquor store are available for your convenience on Sundays, with their operating hours below.

Grocery Stores:

• COST U LESS | 1-minute drive or a 10-minute walk.
• Shopright – The Grove | 2-minute drive or a 15-minute walk.
• Foster’s Camana Bay | 4-minute drive or a 22-minute walk.
• Kirk Market | 8-minute drive.

Liquor Stores:

• Blackbeard’s Cayman Falls | 1-minute drive or a 2-minute walk.
• The Tasting Room & Wine Cellar | 1-minute drive or a 10-minute walk.

Villas of the Galleon generally has a 3-night minimum stay (Jan. 4 – Dec. 19), except during the Christmas & New Year’s holiday period (Dec. 20 – Jan. 3), when a 7-night minimum stay is required.

If a hurricane (*as defined by the U.S. National Weather Service) warning is issued for the Cayman Islands by the National Hurricane Center within seven days of your scheduled arrival date, you may call or email Villas of the Galleon to reschedule your reservation or cancel your reservation and receive a full refund.

If a hurricane warning is issued during your stay and you are forced to depart early, a refund will be issued for any unused nights.

Please note that our hurricane policy is only applicable on reservations booked directly with Villas of the Galleon.

*A hurricane is characterized as a well-defined system of showers and thunderstorms with a distinct circulation center and maximum winds of 74 mph (64 knots) or greater.

Villas of the Galleon has a strict “no pet” policy. We appreciate your understanding.

Villas of the Galleon is a non-smoking property. Please refrain from smoking in all public areas, in your villa, or on your villa’s patios.

While a deposit will not be collected, guests are required to present a valid credit card upon check-in to cover any loss or damage of property that may occur in their rental unit during their stay.

No, we do not charge a resort fee. Rates are subject to a 13% government tax and a 5% gratuity charge.

Villas of the Galleon allows guests to have visitors between the hours of 8 a.m. and 10 p.m. Visitors may not stay overnight. If you would like to host visitors during your stay with us, please ensure that they stop by our Front Office upon arrival. Unregistered visitors are not permitted to use any facilities, including but not limited to the barbeques, room amenities, or beach equipment.

If a guest discovers any damages or malfunctions in their villa, they must immediately report it to the Front Office. Failure to report damages may result in the guest being held responsible for repairs or replacements. We reserve the right to assess and determine the extent of damages. The guest will be informed of the associated costs for repairs or replacements, and the charges will be applied to the guest’s credit card on file.

Winter Season (January 4 – December 19)

• Reservations require a 3-night minimum stay.
• Reservations may be cancelled without penalty up to 30 days prior to arrival.
• 100% of the reservation is forfeit for cancellations received within 30 days of arrival.
• No refunds or credits will be issued for late arrivals, no-shows or early departures.

Holiday Season (December 20 – January 3)

• Holiday bookings require a 7-night minimum stay.
• A 50% deposit is required to confirm a holiday booking.
• The remaining balance, as well as taxes and fees will be charged 90 days prior to arrival.
• Full payment is required for reservations made within 90 days of arrival.
• Reservations may be cancelled without penalty up to 90 days prior to arrival.
• 100% of the reservation total is forfeit for cancellations received within 90 days of arrival.

A 3-night deposit is required to confirm a reservation.

The remaining balance as well as taxes and fees will be charged 30 days prior to arrival.

Full payment is required for reservations made within 30 days of arrival.

For more information on our policies see here.

To make changes to your reservation, contact our reservations team by emailing [email protected] or calling  1-866-665-4696. Changes and cancellations to reservations are subject to fees.

Villas of the Galleon does not have a restaurant on-site, but we are conveniently located within walking distance of many dining establishments. Many more options are a short taxi ride away.

Here are seven recommendations, thoughtfully handpicked by our staff, including their favorites.

• Yoshi (3 Min. Walk)
• Lloyd’s Smokehouse (3 Min. Walk)
• Eats Café (4 Min. Walk)
• Legendz Bar (4 Min. Walk)
• Steak Social (5 Min. Walk)
• Ragazzi (10 Min. Walk)
• LUCA (10 Min. Walk)

To access hot water in the shower, please turn the faucet handle in the opposite direction. If you encounter any difficulties, feel free to reach out to one of the Maintenance numbers listed above.

If you experience any in-room maintenance issues during office hours, please promptly contact the Front Office for assistance. We have also listed after hours contacts, the property manager and security.

• Front Office (9 a.m. – 5 p.m.): (345) 945-4433
• After Hours (5 p.m. – 9 a.m.): (345) 916-3626
• Property Manager (24/7): (345) 325-6538
• Security (24/7): (345) 929-6437 or (345) 929-7947

Each unit is equipped with LOGIC TV and Wi-Fi for your entertainment. To ensure a seamless experience, follow these troubleshooting guidelines:

• Make sure both the TV and LOGIC box are on HDMI1.
• Confirm that the TV and LOGIC box are powered on.
• If the LOGIC box appears non-responsive, unplug the power to reboot.

For any maintenance-related inquiries or assistance, please contact our us as one of the numbers above.